Company Policies

Returns Policy

At BestDoorHardware.com we want you to be assured that you may return most new, unopened items within 5 days of delivery.  BestDoortHardware.com will be glad to replace the item, issue store credit, or issue a refund.  All items must be returned in their original packaging, unused, undamaged, and in sellable condition.

Unfortunately, BestDoorHardware.com may need to charge a restocking fee of up to 30% on some specific items.  We are not able to except returns on Special Orders, Custom Orders, or Clearance items.  Our support team is available to help you with any questions that you may have when placing an order.

To insure that your return is handled properly, please follow the following steps:

  • No items will be able to be returned unless accompanied by a Return Merchandise Authorization (RMA) Number provided by BestDoorHardware.com.  Items that are returned without receiving a RMA Number will be shipped back to the customer at their expense.
  • When calling for an RMA Number you must provide the purchase date, our order number, and item number that needs to be returned.

 

Defective or Damaged Items:

Any claims of defective merchandise must be reported within 5 days from the time that you receive your order.  We are not responsible for any labor that is incurred for replacing a defective item.

If your item was damaged during shipping or you suspect that it has been tampered with, please keep all of the packaging as the carrier will want to inspect it and then contact us immediately.  We are not responsible for any items that have been signed for, so please make sure that you inspect the packaging before accepting delivery.

 

Incorrect or Missing Items:

If you feel that we shipped you an item in error, please contact us so that we can remedy the issue.

If you are missing an item from your shipment, follow these steps before contacting us:

  • Verify that you have received a package for every tracking number that we have provided you for your order.
  • We try to limit the number of packages that we send you so that we can pass the lower cost of shipping products on to our customers.  Please make sure that you check through the packing material to make sure the item is not still in the box.
  • If all packages have been received and you are still missing an item, please contact us so that we can help correct the problem.

 

Lost Shipments:

BestDoorHardware.com only uses traceable carrier services (i.e. UPS, FedEx, etc.).  We will provide tracking numbers for every order so that you can have accurate tracking information for checking the status of your delivery.

We know that carriers are very good at the service they provide, but there are rare occasions when they lose packages, deliver packages to the wrong addresses, place packages out of site, or leave packages with neighboring business in your absence.

If your order appears to be lost, please contact us so that we can do everything in our power to help you track your shipment.

 

Shipping Policy

BestDoorHardware.com will ship to any address in the USA.  We utilize reliable and traceable carrier services so that you can have up to the minute tracking of your order.  We offer the following services:  Ground, 2nd Day Air, and Overnight Services.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

 

Customer Support Information

If you need any assistance, feel free to contact us at

 

Phone: 720-340-7594

Support Hours are Monday through Friday from 8am to 5pm (MST)

 

Email: info@bestdoorhardware.com 

Email support available 24/7